How Can We Help You?
Find answers to your questions, track your orders, and get the support you need.
Frequently Asked Questions
Orders
Simply browse our products, add items to your cart, and proceed to checkout. You can pay via cash on delivery, BaridiMob soon.
You can modify your order within 2 hours of placing it by contacting our support team. After that, the order enters processing and cannot be changed.
We currently accept Cash on Delivery (COD) across all wilayas. BaridiMob and CCP payments will be available soon.
Products
Yes, all our products are 100% authentic Korean beauty products. We source directly from authorized distributors and brands in South Korea.
Each product page includes detailed information about skin types and concerns. You can also browse by your specific skin concern or contact us for personalized recommendations.
Account
Click on the account icon in the header and select Sign Up. Fill in your details and you will receive a verification email to complete registration.
Click on Forgot Password on the login page. Enter your email address and we will send you a link to reset your password.
Shipping Information
Real-time Tracking
Track your package from our warehouse to your doorstep
Fast Delivery
Orders processed within 24 hours of confirmation
Cash on Delivery
Pay when you receive your order
Nationwide Coverage
We deliver to all 58 wilayas across Algeria
Returns & Refund Policy
3-Day Window
Return requests must be made within 3 days of delivery
Original Condition
Items must be unused and in original packaging
Proof Required
Keep your receipt and order confirmation for returns
How to Return an Item
Contact Support
Reach out to our support team within one day of receiving your order via email or phone.
Send Reasons And Attachements
Provide the reason for return along with any necessary photos or documents to support your request.
Get Approval
Our team will review your request and provide you with a return authorization if approved.
Ship the Item
Pack the item securely in its original packaging and ship it to our return address or delivery company
Receive Refund
Once we receive and inspect the item, your refund will be processed within 3-5 business days.
Eligible for Return
- Damaged or defective items (with photos)
- Wrong item received
- Products within 3 days of delivery
Not Eligible for Return
- Opened or used products
- Products without original packaging
- Items returned after 3 days
- Sale or clearance items
Track Your Order
Track Order feature is coming soon. Stay tuned!